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Share some CCE 600-455 exam questions and answers below.
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle
the calls that are to be throttled? (Choose four.)
A. Treat the call with Dialed Number Default Label.
B. Queue the call and play a message, then release the call.
C. Treat the call with System Default Label.
D. Terminate the call with a Dialog Fail or RouteEnd.
E. Transfer calls to an available IVR port.
F. Send a Release Message to the routing client.
G. Offer Courtesy Callback to the caller, then terminate the call.
H. Transfer the call to the Cisco Unified Communications Manager hunt group.
Answer: A,C,D,F
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco
Unified Customer Voice Portal are used? (Choose three.)
A. Silent Monitor inbound voice calls
B. secure communication using flow around mode
C. NAT for address hiding
D. normalize SIP messages using SIP profiles
E. record calls by forking the media using build-in-bridge
F. demarcation point between networks
Answer: C,D,F
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco
Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
A. transfer call routing from agent to agent
B. CTI data on Cisco Agent Desktop screen pop
C. Courtesy Callback
D. Cisco Mobile Agents
E. Cisco Extension Mobility for agents
F. call queuing
Answer: A,D,E
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